Privacy Policy

LunaTech Logic LLC Online Privacy Statement

LunaTech Logic LLC (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with your interactions with LunaTech Logic LLC  through our website and other channels.  

Scope of this Privacy Statement

This Privacy Policy applies to all personal information collected by LunaTech Logic LLC       through our website, client portals, support systems, and in the course of providing managed IT services. 

It covers information collected from:

• Website visitors
• Prospective clients
• Current clients and their employees
• Individuals interacting with our support or service platforms

By using our website or engaging with us, you consent to the practices described in this Privacy Statement.  

This policy does not apply to personal information collected by our clients or third-party vendors outside of our control.

Categories of Personal Information We Collect

We may collect the following categories of personal information:

• Identifiers: Name, email address, phone number, mailing address, and IP address.
• Professional Information: Job title, employer, industry, and business contact details.
• Technical Information: Device type, browser type, operating system, usage data, website interaction, and logs collected via monitoring tools and cookies.
• Content You Provide: Support tickets, feedback, documents, and communications shared with us.
• Sensitive Information (if applicable): Login credentials, system access details, or other data required for secure service delivery.

How We Collect Information  

We collect personal information through:

• Direct interactions: When you contact us, request services, or submit forms.
• Automated technologies: Cookies, analytics tools, and remote monitoring software.
• Third-party integrations: Platforms used to deliver services (e.g., RMM tools, cloud providers, ticketing systems).
• Client systems: As part of our MSP services, we may access client environments to perform maintenance, monitoring, or troubleshooting.

How We Use  Personal Information

We use your personal information to:

• Provide and manage IT services
• Respond to support requests and inquiries
• Improve website functionality and user experience
• Monitor and secure client systems
• Improve service quality and reliability
• Comply with legal and contractual obligations

Cookies and Automated Technologies

We use cookies and similar technologies to:

• Improve website performance and user experience
• Analyze traffic and usage patterns
• Remember user preferences
• Maintain website security

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

How We Share Personal Information

To deliver and support our services, we may share your personal information with:

• Authorized service providers: Vendors who assist with website hosting and MSP service delivery (e.g., cloud hosting, cybersecurity tools, software vendors, compliance partners, backup solutions, payment processing).
• Third-party platforms: Integrated tools used for ticketing, remote access, or monitoring.
• Legal authorities:  As required by law or to protect our rights and interests. 

 We only share what is necessary and ensure all partners maintain strict confidentiality and data protection standards. We do not sell personal information. 

Data Retention and Security

We retain personal information only as long as necessary to deliver our services, meet legal obligations, and support operational needs. Retention periods vary based on the type of data and applicable regulations.

To protect personal information, we implement industry-standard safeguards including encryption, access controls, secure remote access, and continuous monitoring.  While we strive to maintain a high level of security, it's important to understand that no system—whether digital or physical—can be completely immune to risk. We continuously review and enhance our security practices to stay ahead of evolving threats and ensure your data remains protected. 

Your Rights Regarding Personal Information

Depending on your location, you may have the right to:

• Access personal information we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your personal information, subject to legal or contractual obligations.
• Opt-out of receiving marketing communications.

To exercise these rights, please contact us using the details below.

Your Rights Under CCPA/CPRA (California Residents)

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the following rights regarding their personal information:

• Right to Know: You can request details about the categories and specific pieces of personal information we collect, use, and share.
• Right to Delete: You may request that we delete personal information we’ve collected, subject to certain legal and contractual exceptions.
• Right to Correct: You can ask us to correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sharing: You may opt out of the sharing of your personal information for cross-context behavioral advertising (note: we do not engage in this practice).
•  Right to Opt-Out of Sale: We do not sell the personal information that we collect from you. Should this change in the future, we will ensure that the right to opt-out is made available to you. 
• Right to Limit Use of Sensitive Information: If applicable, you can limit how we use sensitive personal information (e.g., financial or login data).

To exercise these rights, please contact us at the details below.

This Privacy Policy serves as LunaTech Logic LLC's "notice at collection" under the CCPA/CPRA.

Service Provider Role

When acting on behalf of our clients, we are considered a service provider under CPRA. 

This means:

• We process personal information only for the business purposes defined in our agreements.
• We do not use, retain, or disclose personal information outside the scope of our services.
• We maintain confidentiality and implement appropriate security measures.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

LunaTech Logic LLC

📧 privacy@lunatechlogic.com

📞 714.916.5011 

📍 2108 N ST STE N

        Sacramento, CA 95816

This Privacy Statement is effective as of October 1, 2025.